Terms & Conditions
1. Making Your Booking
All holiday services and offers advertised on this website are subject to availability.
Once we have received your payment we will dispatch an email to the party leader. Your confirmation document contains all the details of your booking and should be checked carefully as soon as you view it. Please contact us immediately by email if any information seems to be incorrect or incomplete, as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy within 7 days of our sending the confirmation notice.
Accommodation booked are only for the use of the persons on the confirmation
2. Payments (Booking Deposit & Details)
You can pay online by credit card (Visa & Master & American Express) , Western Union or choose to pay by bank transfer.
If the period of occupancy is more than 60 days from the date of booking, 30 % deposit is required to reserve the property at the time of booking (not refundable) and the remaining balance must be paid no less then 60 days before arrival. If specific conditions apply, they will be mentionned in the Reservation Conditions.
On receipt of your deposit a confirmation document will be sent to you including details of the balance due.
If the period of occupancy is less than 60 days from the date of booking, 100 % of the booking value must be paid at the time of booking.
If the balance is not received in full by the due date, your booking may be cancelled by us and you could be liable to cancellation charges as detailed in the Cancellation Conditions. In this event we reserve the right to treat the booking as cancelled by you at any time up to the date of departure. You must therefore pay the balance by the due date or advise us in writing of any cancellation.
American Express payments are subject to a 4% surcharge.
Credit card payment on Daily Lets web site is encrypted and secured through SSL technology.
We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. Should there be an obviously incorrect price shown we will issue a new confirmation and will not be bound by the price stated on the incorrect confirmation. We reserve the right to lower any prices on our website at any time.
We will always offer the best price available to you at the time of your booking but if the price may subsequently decrease you will not be eligible for a refund of the difference. On booking you commit yourself to the price as quoted and the payment conditions applicable to your booking and this price is then guaranteed.
The number of persons occupying the property should not be more than the maximum allowable number of occupants as specified.
Any extra persons found to be occupying the property will be charged per night at a rate equivalent to the seasonal daily rate of the property, divided by the maximum allowable number of occupants, as dictated by the quantity of beds (single or double) within the property.
Failure to pay this fee by the additional guest or group leader, as stated on the Daily Lets booking form, will result in the additional guest being asked to leave the premises.
3. Refundable Security Deposit & Breakages
Deposit fee should be paid before your accommodation starts, payable in cash or by a credit card. The amount of the refundable deposit is dependent upon the size of the property.
Should any damage or breakage caused by you or a member of your group occur, it is your responsibility to report it to the authority who will advise you of the cost of the repair or replacement.
The tenant should care the household furniture, appliances and all the tools, garden and pool equipment. The tenant is liable for the damage their error. This type of damage deposit of compensation paid damages or loss exceeds the amount of the deposit is also charged to the lessee and the lessee to pay by this Agreement is signed shall be deemed to have accepted the same. Any damage occurs or when there is a situation that may be dangerous at home, tenant, rental must immediately inform the authorities.
We recommend that you ensure that your insurance policy covers accidental damage to the property and its contents.
4. Changes By You
If you wish to make changes to your holiday after the confirmation invoice has been sent, you must notify us by email as soon as possible and we will endeavour to assist. However, we cannot guarantee we will be able to meet any such requests and where we can we will charge an admin fee of 100 EUR per booking immediately payable together with any costs incurred by ourselves or our suppliers.
5. Cancellation by the Guest
Should you need to cancel your chosen holiday after the confirmation notice has been sent, the party leader must inform us as soon as possible by email. Verbal cancellations are not accepted. Please ensure you have adequate insurance cover for this eventuality.
Your notification of cancellation will only be effective once it is received in writing by us and the following cancellation charges will be payable.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable.
Booking Deposit 30% No Refund under any circumstances.
Cancellation 60 to 31 days before arrival: Refund = 50 % of monies paid
Cancellation 30 days or less than 30 days before arrival: No Refund under any circumstances
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
We strongly advise you to arrange travel insurance before you depart on your holiday. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance you purchase is suitable and adequate for your particular needs. And we do not accept any responsibility for the consequences of your travelling without adequate insurance coverage.
7. Personal Safety and Daily Lets Liability
Neither Daily Lets nor the property owners can or will accept any liability or any claim whatsoever of any nature in or outside of the property arising from any incident.
Guests are requested to take care and ensure when out or asleep that all windows and doors are securely shut.
Anyone caught jumping out of the windows into the swimming pools will be asked to vacate their property immediately.
All guests are strongly advised to ensure that they purchase their own travel insurance, covering personal accident, theft or loss of personal effects and comprehensive medical expenses .
Daily Lets and villa owners shall not accept responsibility for losses to guests for any claims, including but not limited to:
1. Responsibility for personal body injury, death, accident, lost, stolen or damaged property, loss of mental or physical enjoyment, delay or inconvenience
2. Any delays of changes in schedule, itineraries, incurred by any person arising out of any willful or negligent or omission of any carrier, hotel, airline, villa, ground operator or other person who does not render any services or accommodations.
3. The act or omissions of any party
4. Monetary crisis, labor problems, economic changes, mechanical maintenance or construction difficulties or noise, climatic aberrations, local laws, novel or unexpected conditions;
5. Absence of travel documents, passports, visa and health certificates, where required.
6. Additional expenses due to delay or changes in air or other services, missed carrier connections, substitute accommodation or of common carrier equipment, termination of service, change in fare and rates, cancellation or double booking reservations or tickets, sickness, strike, war, quarantine, pilferage, monetary crisis, political or social unrest, disease, acts of gods or any events beyond our control.
Daily Lets is not responsible for damages such as (but not limited to) motorcycle, scooter, and other vehicle rentals, horse-back riding, golfing, pool swimming, falls from pool decks, wet tiles and or stairs along with any sliding glass door injuries. Therefore, each guest agrees he/she is voluntary participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft or personal property.
The photos on Daily Lets website are intended to give a general overall impression of the standard of the villas and hotels we feature. Some aspects of the property may have changed by the time you come to make your booking, for example, items of furniture may have been removed by the owner. We cannot accept any liability if this situation should arise.
We promise to use reasonable skill and care in making your booking and selecting the property owners and hotels we work with. We have no responsibility for the properties themselves or for any services provided by property owners or other suppliers or for the acts or omissions of any property owner or other supplier or any of their employees, agents, suppliers or subcontractors.
We act only as an agent for the property supplier or other supplier concerned. Your contract for your accommodation is directly with the property supplier concerned. We accept no liability in relation to the accommodation itself or for the acts or omissions of the property or hotel concerned or any of its employees, agents, suppliers or subcontractors.
9. Changes and Cancellation by Us
It is unlikely that we will have to make any alterations to your holiday but, as we plan the arrangements many months in advance, we must reserve the right to make changes or, in certain circumstances, cancel your holiday or correct errors in our website even after your holiday has been confirmed. Most changes are minor.
However, we reserve the right to find you alternative accommodation similar to that booked or refund all monies paid, this will be at our discretion.
We cannot accept any further liability other than the above.
Please ensure you have purchased adequate insurance cover.
The accommodation we provide is only for the use of party members detailed on your confirmation invoice - sub-letting, sharing or assignment is prohibited. We expect all members of your party to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we and/or the owner/other supplier of the property are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Additional occupancy is at the discretion of Daily Lets and is non - negotiable.
Additional occupancy, if agreed by Daily Lets, will always be charged by dividing the seasonal daily rate at the time, by the maximum number of persons for which there are beds.
We expect all clients to have consideration for other people. llegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.
If in our reasonable opinion or in the reasonable opinion of the owner or property manager, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person(s) concerned.
The client is responsible for the behaviour of the guests staying at the property, as well as visitors to the property during the rental period. Should any guest(s) or visitor(s) not behave in a suitable manner, Villanovo, the owner or owners representative may, in their absolute discretion, require the client, their party and/or visitor(s) to leave the premises and/or vacate the property immediately, without compensation or refund.
Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher. Pets are not allowed unless stated otherwise in the booking confirmation or reservation voucher. The use of firecrackers and fireworks is strictly prohibited.
The property booked is to be used solely for residential purposes.
The guests are obliged to treat the property and its contents with due care and consideration in a manner normally and socially accepted and are expected to use all items within the property, in a safe and responsible manner.
Any damage caused to the fabric of the property or its contents will be deducted from the refundable security deposit paid on arrival. Damages in excess of said deposit will be charged at full replacement / refurbishment cost.
The party leader as stated on the Daily Lets Booking Form, is solely and entirely responsible for the safety and actions of all members of the party and liable for any damages caused to the property and / or its contents.
Any damage, malicious or accidental must be reported ımmedıately to the Daily Lets Customer Care department. In the event of a dispute, the law of the country or country where the villa is rented and the applicable laws of that country shall apply.
No pets are allowed in the properties without prior written consent of Daily Lets.. An increased damage deposit and one off cleaning charge will be required as part of this consent. If during the stay, damage is caused by the animal we reserve the right to ban the animal from the property.
14. Swimming Pools
Swimming pools by their very nature carry their own inherent risks. You must ensure that you and all members of your party take care when using or being near any swimming pool(s) at the property where you are staying. You should make sure you and all members of your party are aware of the depth(s) and layout of the pool prior to use and that all persons walk rather than run around or near the pool. Children must be supervised at all times by a responsible adult.
At all times, you and your guests are to consider your own safety and the safety of others when using the wellness area. Use of the wellness area is at your and your guests own risk. Facilities are to be used for the designed purpose and in compliance with the instructions given by the staff of the property or the owner. Without prejudice to the generality of the above, the following things are strictly prohibited in the wellness areas :
- diving or jumping into the swimming pool or Jacuzzi;
- drinking of any alcohol or using the wellness area when under the influence of alcohol or drugs;
- leaving children unsupervised in the wellness area.
The direct, visual and active supervision of children present in a wellness area or by a swimming pool by an adult is essential and under your sole responsibility. The swimming pool, Jacuzzi etc located in the property do not always comprise an alarm system, safety nets or other safety measures designed to prevent the risk of drowning. To ensure the safety of children, the following precautions must be taken, in particular:
- never leave young children alone near the swimming pool or Jacuzzi;
- never leave a child alone in the water, even if they know to swim, or in a Hammam, steam room, sauna etc. They must always be under the supervision of an adult capable of saving them in the event of an accident;
- never leave toys or other items floating on the water; they may encourage children to approach the water; and
- always fit inflatable armbands of floating costumes on young children.
If you fail to comply with the rules and security precautions set out in these Conditions, the staff of the property or the owner shall be entitled to prohibit the use of the wellness area or the swimming pool for the duration of your stay.
15. Wildlife and Surrounding areas
Neither Daily Lets nor the property owner can be held responsible for the presence of any animals or insects you may encounter at the property. The majority of our villas are located outside city centers in rural areas where wildlife such as animals and insects are part of the landscape. Therefore it would be particularly rare not to encounter different local animals, such as rodents, deer, goats or cats or dogs (stray or belonging to nearby locals), or insects such as wasps, bees, mosquitoes, flies, ants, scorpions or spiders or even snakes. Insects and animals can be attracted to water sources such as swimming pools, nearby streams or ponds, and are enticed by local vegetation and food left out following an al fresco meal. It is strongly advised to keep doors and windows closed as much as possible and to clear all remains of food following all (outdoor and indoor) meals to prevent any unwanted visitors.
Neither Daily Lets nor the property owner can be held responsible for any noise or disturbance which comes from beyond the boundaries of the property or which is beyond the owners control.
All bookings are assumed to be for normal holiday purposes only, and the client agrees that the use of the property will be limited to this purpose unless otherwise confirmed in writing.
If you are planning to hold an event, such as a wedding or party, which involves having a larger number of people at the property, or if you are planning to use the property for a purpose other than holiday, please communicate this to Daily Lets at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation.
17. Force Majeure
Neither Daily Lets, nor their agents, nor property owners shall be liable to the other party for failing to perform its obligations because of circumstances beyond their control.
Such circumstances shall include, but not be limited to, any acts or omissions of any government or governmental authority, natural disaster, act of a public enemy, riot, sabotage, disputes or differences with workers, power failure, delays in transportation or deliveries of supplies or materials, acts of God, terrorism, strikes, floods, closure of airports, weather conditions, computer failure or any events reasonably beyond their control.
18. Applicable Law
These terms and conditions and any dispute, controversy, proceedings or claim of whatever nature in relation thereto shall be dealt with by the Courts of Bodrum, Turkey.